EU alert · Safety Gate Other risk levels Kitchen/cooking accessories
Mug The White Company “Burnham Heart Mug” — risk: burns
Published in the Safety Gate weekly report: · Ref. OR/00062/25
Summary
A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user. The product does not comply with the General Product Safety Regulation nor with the European standard EN 13258.
A Safety Gate alert means that national authorities found a serious or relevant risk and took measures. The same product may also be sold under other names or online.
Product
Mug — The White Company
- Brand
- The White Company
- Name / model
- Burnham Heart Mug · A09470000AGW
- Batch number(s)
- 24120
- Barcode
- 5051811322398
- Category
- Kitchen/cooking accessories
- Pink porcelain mug. Product sold online, in particular via thewhitecompany.com
- Recall information: https://www.thewhitecompany.com/row/help/product-recall
What is the risk?
- A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user. The product does not comply with the General Product Safety Regulation nor with the European standard EN 13258.
Measures taken
- Type of economic operator taking notified measure(s): ImporterCategory of measure(s): Withdrawal of the product from the market
- Date of entry into force: Unknown
- Type of economic operator taking notified measure(s): ImporterCategory of measure(s): Recall of the product from end users
- Date of entry into force: 11/04/2025
Source: Safety Gate — European Commission
Data and images: Safety Gate, © European Union, licensed under CC BY 4.0. EU Safety Radar is an independent information service; the text above is an editorial presentation of the official data — the entry in the source system is authoritative.
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